Novotel London West was awarded National Customer Service Team of the Year at the recent National Customer Service Awards.

The accolade celebrates the pinnacle in customer services and is recognition of the hotel’s innovative and clearly highly effective Service Extraordinaire culture programme. It is one of a number of initiatives that have set the West London hotel and conference venue apart for its competitors recently, such the 5 Senses programme which uses food to inspire conference delegates and stimulate more productive meetings.

"The judging team looked for an organisation that demonstrated an unquestionable commitment to delivering first class customer service,” said Don Hales, chairman of the National Customer Service Awards judging panel. “This year’s programme has again brought to light high standards and strong levels of professionalism across British business and Novotel London West’s Service Extraordinaire program is a strong example of quality customer care at its best. Everything the hotel and its staff do ensures that the customer experience is firmly at the heart of its business.”

Commenting on the triumph, René Angoujard, general manager of Novotel London West, said: “This is a tremendous honour for the hotel and the ultimate service recognition for every one of our 275 employees. We are incredibly proud of our hotel and this award means a great deal to us. It underlines the commitment we give to every one of our customers every day.”